Those who have been following the recent outcry over passenger treatment on flights likely know about the infamous United Airlines incident, when a passenger was dragged off the plane violently when he refused to give up his (paid) seat. There have been other incidents of passenger harassment and forced deplaning occurring on other airlines as well, and it seems like with the advent and increased popularity of social media, there are now outlets for passengers to communicate these horror stories to the public.
One such incident happened to The Young and the Restless actress Mishael Morgan, who reportedly waited more than a month to post her complaint on social media in order to give Air Canada a chance to respond to her. But alas, she has now posted an account of the harassment that she and her son faced in full.
She writes on Instagram, “I waited a month to post this because I wanted to give @aircanada a chance to respond. While on a flight, my son I was harassed by an aggressive flight attendant. I was trying to rock my child to sleep at the back of the plane, and this attendant kept going out of her way to verbally attack us even thou I was desperately try to ignore her and there was no seat belt sign on.”
And if that wasn’t bad enough, it gets worse. Morgan continues, “After speaking with the supervisor on the flight, this flight attendant lost it and got in our faces. She began verbally accosting us on the flight, right in front of her supposed supervisor! I’m standing there with my child strapped to my chest, in utter disbelief. The supervisor did nothing! It was the most unprofessional thing I have ever experienced! All I really wanted was a written apology from this employee. I want to know that she didn’t get away with this rude, and unprofessional behaviour. I didn’t think it was too much to ask, but apparently it was. Thanks for the apology and the 15% off, but my dignity is worth a bit more @aircanada.”
Fun fact; @AirCanada offers 15% off, when u ask for written apology from flight attendant who verbally accosted u &ur child #ihateaircanada
— Mishael Morgan (@MishaelMorgan1) August 1, 2017
The image she posted was of Air Canada’s response to her, which was essentially a non-apologetic apology and an offer of a 15% discount, both of which do little in making up for what happened to her. As she herself says, she wanted an apology from this employee, which she should have been entitled to. But Air Canada’s meager response to what she went through says a lot about not only the airlines themselves, but the industry as a whole – especially given the prevalence of these incidents and how little is done in apologizing to the customers after.
What do you guys think about the harassment that Mishael Morgan and her son faced, and do you believe that Air Canada’s response was adequate? Let us know your thoughts in the comments below.
Sounds like a diva ignoring flight rules and then blaming the airline staff.
Sounds like a diva ignoring flight rules and then blaming the airline staff.